top of page

Shipping  & Refund Policy

Shipping Policy -

We understand that receiving your order in a timely and safe manner is important to you. That's why we have set clear shipping policies and procedures to make the process as smooth and hassle-free as possible.
At Divine Heals London, we offer both standard and next-day delivery options for all of our products.
Orders are processed and shipped Monday to Saturday, excluding bank holidays.
Standard shipping 2-5 business days 
Next-day shipping is shipped 24 hours after the order is processed 
All Sea Moss Gel orders are shipped with the next-day shipping rate fee of £3.99 and are processed for shipping within 24 hours of placing your order on weekdays. All sea moss gel must be consumed within 2 weeks of receiving which is why we offer next-day delivery if you are located in the United Kingdom mainland.

Please note: you must select Next-Day Shipping for all Sea Moss Gel orders at checkout.
Please ensure you have entered the correct delivery details. We will not take responsibility or issue refunds for any missed deliveries or wrong delivery address details.

Refund Policy -

At Divine Heals London, we are committed to providing you with the best health products possible. Unfortunately, we do not offer refunds on any of our products due to hygiene reasons. However, we will do everything we can to ensure that your order arrives safely and on time. In the rare event that your package arrives with any damages to your items, please contact us within 24 hours and provide us with details so we can help you resolve the issue.

Terms of Service -

At Divine Heals London, we take our terms of service seriously. Before using our website, we ask that you carefully review all our policies. By using our site, you agree to allow us to use your personal information to ship products and contact you regarding your orders. Please note that it is your responsibility to research our products before use, and any adverse effects resulting from misuse or mistreatment are not our responsibility. Additionally, by making a purchase on our site, you agree to our no refund policy and understand our privacy and cookie policy.

Please read the full agreement of our Terms of Service below.

bottom of page